1. What's the best way to store my jewelry?
   To keep your Gädis Jewelry pieces in pristine condition, store them in a cool, dry place away from direct sunlight. Use the jewelry box or pouch provided to prevent scratches and tangles. It's best to store each piece separately to avoid any damage.
   
   
2. What is oxidation and what is the best way to minimize this
   Oxidation is a natural process that can cause jewelry, especially silver, to tarnish over time. To minimize oxidation, store your pieces in an airtight container when not in use. Avoid exposure to moisture, chemicals, and perfumes. Regularly cleaning your jewelry with a soft cloth can also help reduce oxidation.
   
   
3. How can I clean my jewelry?
   To clean your Gädis Jewelry, use a soft, lint-free cloth to gently wipe the pieces. For a deeper clean, mix a small amount of mild soap with warm water and gently scrub with a soft brush. Rinse thoroughly and dry with a soft cloth. Avoid using harsh chemicals or abrasive materials.
   
   
4. How can I find my ring size?
   Finding your perfect ring size with Gädis Jewelry is simple! Our rings are specifically designed with versatility in mind, focusing on midi and nail rings that can be worn in multiple ways—whether above the knuckle as midi rings or near the nail bed as nail rings. Because of this, our rings come in one size that fits most.
   
   Each product description includes the specific size range the rings will adjust to. If you’d like to ensure the best fit for a particular finger, simply follow the instructions below:
   
   Here’s how you can measure your size:
   
   Wrap: Use a strip of paper or a flexible measuring tape to wrap around the part of your finger where you want the ring to sit.
   
   Mark: Mark the point where the ends meet.
   
   Measure: Lay the paper flat and use a ruler to measure the length to find your finger’s circumference.
   
   Check: Match your measurement with our Ring Size Conversion Chart and the size mentioned in the product description.
   
   A Few Tips:

• Measure your finger when it’s warm for the most accurate result.
• If you’re between sizes or prefer a looser fit, you can adjust where you wear the ring on your finger.
• Find the perfect fit and style your rings in your unique way!
  

1. I haven't received my tracking information for my order.
   If you haven't received your tracking information yet, it's likely because your order hasn't been shipped yet. Since each piece is handmade and made to order, please allow up to 8 business days for crafting before your order is ready to ship. Once your order is on its way, you'll receive an email with your tracking information to monitor its progress.
   
   
2. Tracking says my order has arrived, but I have not received it.
   We’re sorry to hear that! Please check with your neighbors or your local post office first. If the package is still not found, contact our customer service team at gadisjewelry@gmail.com, and we will help resolve the issue.
   
   
3. How long does shipping take?
   Shipping times vary based on your location. Once your order is processed (which takes up to 8 business days), delivery typically takes:
   
   Canada: 3-7 business days
   United States: 3-7 business days
   Mexico: 1-2 business days
   
   Please keep in mind that shipping times may vary due to carrier delays, which are unfortunately beyond our control.
   
   
4. What does signature required mean?
   "Signature required" means that the courier will need a signature upon delivery to ensure that your package is safely received. This helps prevent loss or theft of your order.
   
   
5. What if I'm not home when my package arrives?
   If you’re not home, the courier will leave a notice with instructions on how to arrange a re-delivery or where you can pick up your package. Alternatively, you can often provide a signed note authorizing the courier to leave the package at a secure location.
   
   
6. Do you ship internationally?
   Currently we ship to North America - USA, Canada & Mexico. Shipping rates and times will vary based on your location. Please check our Shipping page for more details on international shipping options.
   
   
   ***Please note that for customers in Canada, HST will be charged upon the package's arrival and must be paid directly to the courier. This fee is a standard requirement under Canadian tax regulations.***

1. Can I return an item?
   At Gädis Jewelry, all sales are final due to our made-to-order process. We do not accept returns or offer refunds. However, if your item arrives damaged or if there is an issue with your purchase, please contact us at gadisjewelry@gmail.com, and we’ll be happy to assist you.
   
   
2. Can I exchange a piece?
   As each piece is handcrafted and made to order, we generally do not offer exchanges. However, if you contact us immediately after placing your order and it hasn’t been processed yet, we’ll do our best to accommodate your request. Once production has begun, we won’t be able to make any changes, as we operate on a made-to-order system. If you have any concerns, please reach out to us at gadisjewelry@gmail.com. We’re here to help!

1. Can I change or cancel my order after it’s been placed?
   We strive to process orders quickly, but if you need to change or cancel yours, please contact us immediately at gadisjewelry@gmail.com. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. However, once production has begun, we won’t be able to make any changes, as we operate on a made-to-order system.
   
   
2. What should I do if my jewelry arrives damaged?
   We apologize for any inconvenience. If your jewelry arrives damaged, please contact our customer service team at gadisjewelry@gmail.com within 7 days of receiving your order. Provide your order number and photos of the damaged item, and we will assist you with a replacement or refund.
   
   
3. How do I contact customer service?
   You can contact our customer service team by emailing gadisjewelry@gmail.com. We strive to respond to all inquiries within 24 hours.
   
   ***Please note that for customers in Canada, HST will be charged upon the package's arrival and must be paid directly to the courier. This fee is a standard requirement under Canadian tax regulations.***